Privacy Policy

Cleaner on the Go Pty Ltd

Cleaner on the Go Pty Ltd (ABN 29 666 088 044) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or interact with our website.

1. Company Information

Cleaner on the Go Pty Ltd
ABN: 29 666 088 044

Address:
P.O. Box 4429
Eight Mile Plains QLD 4113
Australia

Phone:
0489 996 781
0481 163 464

Email:
Sales@cleaneronthego.com.au
Info@cleaneronthego.com.au

Website:
https://www.cleaneronthego.com.au/

2. What Is Personal Information

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Examples include:

• Name
• Address
• Email address
• Phone number
• Service address
• Booking details
• Any other information you provide to us

We do not generally collect sensitive information unless it is voluntarily provided by you and required for the provision of services.

3. How We Collect Personal Information

We collect personal information in several ways, including:

• When you make a booking through our website or online booking system
• When you contact us by phone, email, or online form
• When you request a quote
• When you interact with our website
• When you communicate with our staff or cleaners

Where possible, we collect personal information directly from you.

4. Purpose of Collecting Personal Information

We collect personal information to:

• Provide cleaning services to you
• Manage bookings and service appointments
• Communicate regarding services or enquiries
• Process payments and invoices
• Maintain customer records
• Improve our services and operations
• Meet legal and regulatory requirements
• Respond to complaints or service requests

We do not send promotional marketing emails or SMS messages unless you request information from us.

5. Use and Disclosure of Personal Information

We generally use or disclose your personal information only for the purpose for which it was collected or for related purposes that you would reasonably expect.

Your personal information may be disclosed to:

• Cleaning staff or subcontractor cleaners performing services
• IT service providers and booking platform providers
• Payment processors
• Administrative service providers
• Professional advisers such as accountants or legal advisers
• Government or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle your information securely and only for the intended purpose.

6. Online Booking System

Cleaner on the Go uses an online booking system to manage service bookings.

When you submit a booking through our website, the information you provide may include:

• Name
• Contact details
• Address
• Service details
• Special instructions

This information is used solely for managing and delivering your cleaning service.

7. Overseas Disclosure of Personal Information

Some of our service providers, such as cloud storage or booking software providers, may store or process data outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure those providers comply with privacy obligations similar to the Australian Privacy Principles.

8. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

Security measures include:

• Password-protected electronic systems
• Restricted staff access to personal information
• Secure storage of documents
• Monitoring and updating our security procedures

We retain personal information only as long as necessary for business, legal, and regulatory purposes.

When personal information is no longer required, it is securely destroyed or de-identified where permitted by law.

9. Access and Correction of Personal Information

You may request access to personal information we hold about you.

If you believe the information we hold is inaccurate, incomplete, or outdated, you may request that it be corrected.

We do not charge a fee for requesting access to your personal information, however a reasonable administrative fee may apply if copies of records are requested.

Requests can be made by contacting us using the details listed in this policy.

10. Website Privacy

11. Data Breaches

If a data breach occurs that is likely to result in serious harm to individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.

12. Complaints

If you believe your privacy has been breached, please contact us so we can investigate and resolve the matter.

Contact details:

Cleaner on the Go Pty Ltd
Phone: 0489 996 781 / 0481 163 464
Email: Info@cleaneronthego.com.au

We will respond to complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au
Phone: 1300 363 992

13. Changes to This Privacy Policy

Cleaner on the Go Pty Ltd may update this Privacy Policy from time to time. The latest version will always be available on our website:

https://www.cleaneronthego.com.au/