FAQ

Got Questions?
We Have Answers

Everything you need to know about booking, our services, bond back guarantee, and what to expect from Cleaner On The Go. Can't find your answer? Get in touch — we're happy to help.

  • Bond & end-of-lease cleaning specialists

  • Fully insured & police-checked team

  • 12+ years combined experience

  • Available 24/7

Still have questions?

General & Booking

What cleaning services does Cleaner On The Go offer?

We offer a full range of professional cleaning services including bond and end-of-lease cleaning, move-in and pre-sale cleaning, commercial and residential cleaning, carpet and upholstery steam cleaning, pressure washing, end of construction and renovation cleaning, pest control, and lawn mowing. Cleaner On The Go operates directly across Brisbane, the Gold Coast, and the Sunshine Coast, with a vetted partner network available for customers in other parts of Australia.

Which areas in Australia do you service?

Cleaner On The Go operates directly across Brisbane, the Gold Coast, and the Sunshine Coast, with a vetted partner network available for customers in other parts of Australia. Send us your postcode when booking and we will confirm the right option for your area. For Brisbane-specific services, see house cleaning in Brisbane and bond cleaning in Brisbane.

What are your opening hours?

We are available 24/7. Call us on 0481 163 464 or 0489 996 781, or email sales@cleaneronthego.com.au anytime.

How do I book a cleaning service?

Booking is easy — fill out our online contact form, call us directly, message us on WhatsApp (0489 996 781), or send an email. Provide your property address, service type, number of bedrooms and bathrooms, and preferred date. We will confirm your booking and send a service agreement.

Are your cleaners insured and police-checked?

Yes. Every member of our team is fully insured and police-checked. Your property and peace of mind are protected on every job we undertake.

Do I need to be home during the clean?

No — many customers arrange key access, lockbox entry, or property manager handover. You are welcome to be present if you prefer. Just share your access instructions when you book.

Bond & End-of-Lease Cleaning

What is included in an end-of-lease or bond clean?

Our bond clean covers all rooms, kitchen appliances (inside and out), bathrooms, internal windows, skirting boards, light fittings, cupboards, and floors — meeting standard real estate exit condition requirements. Full inclusions are listed in your service agreement at booking.

Do you offer a bond back guarantee?

Yes. We offer a Bond Back Guarantee on our end-of-lease cleaning services. If your property manager identifies cleaning issues on the exit report, report them to us within 4 days of your clean (with the exit condition report provided), and we will arrange one complimentary re-visit. Refunds are not provided. See our Terms and Conditions for full details.

How long does a bond clean take?

Duration depends on property size and condition. A standard 2-bedroom apartment typically takes 4–6 hours; larger homes may take a full day or require a team. We will give you an estimated timeframe when you book.

Should I remove all furniture before a bond clean?

Properties should be empty or as close to empty as possible for a thorough bond clean. If some items remain, let us know at booking so we can plan accordingly and ensure all accessible areas are covered.

Brisbane Cleaning

Where can I find Brisbane-specific cleaning FAQs?

Brisbane service questions are answered on our dedicated pages: House Cleaning Brisbane and Bond Cleaning Brisbane. General booking questions are also covered on the homepage.

Do you provide house cleaning in Brisbane?

Yes. See house cleaning in Brisbane for local services, coverage and how to book.

Do you provide bond cleaning in Brisbane?

Yes. Visit Bond Cleaning Brisbane for vacate cleaning details, or the full inclusions checklist on our bond cleaning page.

Pricing, Products & Satisfaction

How much does a cleaning service cost?

Every job is quoted per property from factors such as condition, bedroom and bathroom count, size, grease or buildup, pets and extras — not a one-size chart. You receive an upfront, itemised written quote before work starts. See How Pricing Works for full detail, or request a quote.

Do you provide free quotes?

Yes — all quotes are free and no-obligation. Share your property details via our contact form, phone or WhatsApp and we will respond with a clear, upfront written quote.

What cleaning products do you use?

We use professional-grade, eco-friendly cleaning products that are effective yet safe for families, pets, and the environment. If you have specific product preferences or allergies, let us know when booking.

What if I am not satisfied with the clean?

Your satisfaction is our priority. Contact us within 4 days of your service with details of any concerns. For bond cleans, provide your exit condition report and we will arrange a complimentary re-visit where applicable under our Bond Back Guarantee.

Guarantee, Quotes & Booking Details

What does the Bond Back Guarantee actually cover?

If your property manager isn't satisfied with the clean, let us know within 4 days of your inspection and we'll return to fix any issues at no extra cost — one complimentary re-visit included.

Do you charge extra if my invoice is different from my quote?

We aim to confirm anything that could change your price — like heavy grease, pet damage, or extra rooms — before the job starts, not after. Ask us for a written quote breakdown when you book.

Do you provide same-day bond cleaning?

Yes, subject to availability. Bookings made inside 24 hours of the clean, or for same-day service, require a 25% deposit to confirm the slot.

Do you clean properties with pets or need flea treatment before handover?

Yes — we offer end-of-lease flea treatment and general pest inspection alongside our bond cleaning packages for tenants handing back a rental with pets.

Is carpet steam cleaning included in bond cleaning?

Complimentary carpet steam cleaning is included with eligible bond cleaning packages — ask us to confirm eligibility for your property when you book.

Do you offer NDIS cleaning services?

Yes — NDIS cleaning is arranged through your support coordinator. Get in touch with us or ask your coordinator to reach out and we'll take it from there.

Other Services

Do you offer carpet and upholstery steam cleaning?

Yes. We provide professional carpet and upholstery steam cleaning to remove deep stains, odours, and allergens — ideal for end-of-lease requirements, pre-sale preparation, or regular home maintenance.

Do you provide commercial cleaning for offices and businesses?

Absolutely. We offer regular and one-off commercial cleaning for offices, retail spaces, and other businesses. Flexible scheduling is available to suit your operating hours.

Do you offer pressure washing and outdoor cleaning?

Yes. Our pressure washing service covers driveways, patios, decks, exterior walls, and other outdoor surfaces — perfect for pre-sale preparation or general property maintenance.

Can I combine multiple services in one booking?

Yes — many customers combine bond cleaning with carpet steam cleaning, pressure washing, or pest control. Ask us when booking and we will put together a package quote for your property.

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